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Vulnerable/Underserved Populations


Preparing for, responding to, and recovering from an emergency or disaster is difficult for everyone. For people who face extra challenges and barriers to daily living, an emergency, act of terrorism, or disaster can quickly become overwhelming. Every community is made up of diverse groups of residents whose needs can increase tremendously during large-scale emergency or disaster events.



TIPS coverT.I.P.S. for Vulnerable Populations

"T.I.P.S. (Transportation, Information, Personal Emergency Plan, Shelters) for Vulnerable Populations" is a quick-reference flip book, developed by the Clayton County Board of Health, to help ensure the safety of Clayton County's most vulnerable residents by providing valuable information and easy-to-read emergency preparedness planning guides. Click here to download your copy of "T.I.P.S. for Vulnerable Populations."

"T.I.P.S." Now Offered in Several Languages

The valuable information provided in our T.I.P.S. flipbook is now available in Spanish, Korean, and Vietnamese. Please share this information with anyone in your life with limited English proficiency. It could help save their life in the case of an emergency or disaster.

Spanish language version

Korean language version

Vietnamese language version

English language version

Who is particularly vulnerable during a natural or manmade disaster?


In disaster preparedness and response, the terms "vulnerable" or "underserved" populations are used to characterize groups whose needs are not fully addressed by traditional service providers.The CDC's Public Health Emergency Preparedness (PHEP) Operational Readiness Review Guidance (ORR) defines vulnerable populations as those groups that will potentially be disproptionately impacted by an incident or event. The Underserved population is defined as a vulnerable populations subset of including the homeless, refugee community, and indigent populations (low socio-economic status). These categories represent a large percentage of the population in every Public Health District of Georgia. 

What can you do as a vulnerable or underserved person to prepare?

Couple looking at each Other 

If you consider yourself to be vulnerable or underserved, start by discussing what your specific needs would be in the case of an emergency or disaster with your family, friends, personal care attendant, or anyone else in your support network and prepare an emergency plan.


Post the plan where everyone will see it, keep a copy with you, and make sure everyone involved in your plan has a copy. Take into account what you would do if: Basic services such as water, gas, electricity, and telephones were cut; a disaster confined you to your home; or if a disaster forced you to evacuate your neighborhood. YOU ARE IN THE BEST POSITION TO PLAN FOR YOUR OWN SAFETY!


Local officials and relief workers will be on the scene after a disaster, but they cannot reach everyone right away. During a disaster, businesses, community groups, and civic organizations working with vulnerable populations can help us reach those sectors of the public by participating in our Vulnerable/Underserved Populations Program.

Examples of groups that can help us contact vulnerable peoples during an emergency include, but are not limited to:

When an emergency happens, we will contact you with important health information, such as where to receive medical care or life-saving vaccines. We will then ask you to disseminate that information to your key audiences through posters, telephone calls, e-mails, social media, translation services, home visits, or any other viable means of communication. The goal is to save the lives of as many people as possible, despite their individual circumstances.

To participate in our Vulnerable/Underserved Populations Program and be a hero in your own community, please contact Doug Dugger at (678) 610-7467 or freddie.dugger@dph.ga.gov.

Georgians with Access and Functional Needs - Making a plan that fits your needs ensures everyone can be ready for emergencies before they happen. The video below provides emergency preparedness instructions in sign language for individuals who are deaf or hard of hearing:


SAFE AND WELL - The American Red Cross Disaster Victim Registry

After a disaster, letting your family and friends know that you are safe and well can bring your loved ones great peace of mind. This website is designed to help make that communication easier: www.safeandwell.org   

Prepare Your Health 

Prepare Your Health

There are may reasons to prepare your health for an emergency. They start with your family and friends and extend to your neighbors and community at large. But most Americans do not have supplies set aside or plans in place to protect themselves or their family's health and safety in the event of a natural disaster, a power outage, or a flu pandemic.

The good news is that it is never too late to prepare for a public health emergency. You can take actions, make healthy choices, and download free resources to help you prepare for, adpat to, and cope with adversity.

Learn how to prepare for, respond to, and recover from emergencies then share what you've learned with others to help build more resilient communites. Prepare Your Health

Disaster Information for people with Chronic Conditions and Disabilities.

Disaster Safety For Expecting And New Parents

Ready Multilingual webpage

These webpages help people with limited English proficiency levels to receive important life sustaining and life-saving information when disasters strike. Langauges



Are you prepared if a disaster strikes? Many people stock up on water, bread, and canned goods, but forget about their medicine and prescription drugs. Rx Response has developed Rx on the Run, an online  tool that enables you to print a personalized medication wallet card that documents your prescriptions, dosages, and other important medical information.

 Rx Meds Card


American Association of the Deaf-Blind - Building an Emergency Kit:


American Red Cross - Persons with Disabilities:


Are You Ready? An In-depth Guide to Citizen Preparedness (204 pages):


Cerebral Palsy Group: On line resource for anyone who has been affected by cerebal palsy, birth injuries, or brain injuires.


Disability Preparedness.gov (Personal Preparedness Planning):


Emergency Preparedness for Families of Children with Special Needs (14 pages):


Georgia's Emergency Preparedness:

"For Individuals with Disabilities and Elderly Persons" (brochure) 

Healthy Roads Media - Emergency Preparedness resources in more than a dozen languages:


Helping Children Cope with Violence and Disasters (20 pages):


Listo.gov - Spanish Language Emergency Preparedness Site


National Organization On Disability:


National Resource Center on Advancing Emergency Preparedness for Culturally Diverse Communities:


Ready America: People with Disabilities and Other Access and Functional Needs:

ENGLISH - www.ready.gov/america/getakit/disabled.html

SPANISH - www.listo.gov/america/getakit/disabled.html



    Clayton County Board of Health

Office of Emergency Preparedness and Response

  1 Crown Center 1895 Phoenix Blvd, Suite 400 College Park, GA 30349

Phone: (678) 610-7467  Fax: (770) 603-4874

      E-Mail: freddie.dugger@dph.ga.gov